Southend-on-Sea City Council

R2R102723- Resort Assistant

Location UK-Southend-On-Sea
ID 2024-1405
Contract Type
Min Pay Rate
GBP £12.38/Hr.
Max Pay Rate
GBP £12.38/Hr.
Work Pattern
Full Time
Admin and Clerical
Post End Date

Your New Organisation

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.


Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role

The Pier as an iconic landmark and popular tourist destination in Southend which attracts visitors and locals alike looking to enjoy all that Southend seafront can offer.  In order to manage this volume of visitors there are a number of exciting opportunities for Seasonal Resort Assistants (x6) to join the Resort Services Team on a full time and temporary basis (until 30th September 2024).  


As a Seasonal Resort Assistant, you will work in a friendly and fast paced environment and will be assisting with the general operation of the Pier, Foreshore or the Visitor Information Centre. 

You will provide high levels of customer service to the visitors at the pier, as well as areas of the Foreshore, promote and assist with activities, including awareness of water safety and provide information and advice. This role is a varied role and no two days are the same. One day you will be involved with the collection of train tickets and seeing trains in and out of the station as well as being on hand to assist visitor with any queries, while on other days, you will be carrying out patrols on the Pier and 7 miles of Foreshore (beaches), reporting hazards, checking lifesaving equipment, manning slipways, and recording maintenance checks.


As part of this role you will also be required to clean areas like the restrooms, change of refuse bins and provide a safe environment for visitors. Applicants will need to have hands on experience in customer service, cash handling, first aid, lone working and being able to work in a fast-paced tourism service.  Knowledge and understanding of COVID-19 regulations would be desirable.

Full training is given on the job in all the necessary duties.


Please note this a physically demanding role as you will be active and on your feet for lengthy periods of time. Reliability and flexibility are a must for these posts.


Typical shifts for this role are alternate weeks of either 10am-6pm, 12pm-8pm and in the school holidays 1pm-9pm.

What you'll need to succeed

To be successful you must have excellent customer service and experience of dealing with a variety of customers. Previous experience of working within fast paced tourism service will be desirable but not essential. You need to be able to communicate effectively as you will be dealing directly with the public on a daily basis. You must have previous experience of cash handling, undertaking reconciliations and banking.


This role requires you to be flexible as the shifts vary from week to week with hours between 8am – 10pm.

You must be available to work evenings, weekends (as well as weekdays) and bank holidays.

Access to own vehicle and full driving license is desirable.

What you'll get in return

This job offers huge amounts of variety with no two days being the same, you will also receive a £50 bonus every bank holiday you work as well as a day lieu. You will work on a temporary basis lasting until the end of the summer in September. There is the chance that your assignment will be extended, and excellent performers will be given the opportunity to return next season.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If you would like to view the job description please Click here

Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to. 

The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. 


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