Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Southend Council are looking to appoint an agency, full-time Contact Centre Manager to manage the centre and staff in line with the council's policies and procedures.

Within this position, the post holder will be responsible for the organisation and co-ordination of contact between looked after children and their parents/carers/siblings and other relevant adults/children as directed by the identified social work teams at dedicated venues that are appropriate.

You will receive and respond to referrals for supervised contact from local authorities, CAFCASS and solicitors in respect of private contact arrangements, assess private referrals, arrange and conduct meetings with parents individually.

As the Allan Cole Contact Centre is accredited by the NACCC, the Contact Co-ordinator is required to attend training as directed by the NACCC. (This is required for the accreditation).

The post is hybrid but you will be required to be onsite a minimum of 3 days a week.

To be successful in this position, you must be ISA registered as the post involves Regulated Activity.

Knowledge of data protection, legislation safeguarding processes and procedures.

Knowledge of child development and attachment theories as well as experience of devising and maintaining administrative systems including Word and Excel.

All applicants for this role will require an enhanced DBS check.

If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.

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Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.

The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.