Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Title: Customer Support Apprentice

Salary: £14,526.20

Duration: 18 month FTC

About the role:

An unique opportunity for someone that wants to make a difference to the lives of children and families in Southend on sea. Assisting the Childrens Social Care team deliver the best outcome for their families. Working in a dynamic team that has a passion and drive to deliver. You will be completing a Business Administration apprenticeship, level 3.

Please note, the successful applicant will be exposed to sensitive data often.

Duties include:

• Responding to emails & Teams Messages in a timely manner
• Typing up meeting minutes within the agreed timescales
• Working with data & spreadsheets that could be of a sensitive nature
• General admin duties, scanning, copying & printing
• Demonstrating professionalism and integrity with all duties

To apply for this position, applicants will be required to apply directly via the training provider via this link: https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000332788

Applications made via this microsite, are unable to be considered.

If you have any questions please email resourcing@southend.gov.uk

What you need to succeed:

Maths and English (grade 4)

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

To apply for this position, applicants will be required to apply directly via the training provider via this link: https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000332788

Applications made via this microsite, are unable to be considered.

If you have any questions please email resourcing@southend.gov.uk

If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.

If you would like a copy the Job Description, please click here

To apply for this position, applicants will be required to apply directly via the training provider via this link: https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000332788

 Applications made via this microsite, are unable to be considered.