Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

An opportunity has arisen for experienced Customer Engagement Officers X6 (Telephony) to join the Customer service team on full time and temporary basis for 3 months. This role is being offered on a full time basis and is office based. Full training will be provided.

As a customer engagement officer, you will be the first point of contact for customer enquiries received via multiple channels, including telephone, occasional face to face, MySouthend requests and email in relation the new waste contract. You will deal with a range of enquiries, processes and procedures including carrying out wheeled bin assessments.

As a customer engagement officer, you will also support the Council’s channel shift strategy by proactively encouraging the registration and use of MySouthend to enable customers to self-serve ensuring that we are supporting the most vulnerable residents. 

To be successful in this role, you will have previous experience of working in a call centre environment providing high quality customer service through use of developed interpersonal skills. It is essential that you have least 2yrs customer Service experience. You will have excellent customer service, telephony skills and a good eye for detail whilst working in a fast paced environment. It is essential that you are focused on customer satisfaction and delivering a quality service to our residents, visitors and businesses.

If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.

Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.

The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.